Privacy Policy

Last updated October 7, 2026

Rose & Timber Roofing respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and how you can contact us with questions.

Rose & Timber Roofing respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information and outlines your choices regarding your data. By using our services or interacting with our website, you consent to the terms of this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, and other contact details.

  • Transactional Information: Details regarding your interactions with us, including service requests, project history, invoices, and payments.

  • Technical Data: Information about how you interact with our website or services, such as your IP address, browser type, and browsing history.

  • When you contact us through our website, request an estimate, call, email, or submit a form, we may collect information such as:

    Name
    Phone number
    Email address
    Property address
    Details about your roofing project
    Photos or files you choose to upload
    Your preferred contact method
    Any other information you choose to share with us

    Our website may also collect basic technical information, such as browser type, device information, pages visited, and general site activity. This information helps us understand how people use the website and improve the site experience.

How We Use Your Information

We use your information to:

  • Provide roofing services, estimates, and customer support.

  • Communicate with you regarding project updates, scheduling, and other service-related information.

  • Send SMS and email messages related to project updates, reminders, or promotional offers, as permitted by applicable law.We use the information you provide to:

  • Respond to your inquiry

  • Schedule an assessment or estimate

  • Provide roofing recommendations

  • Prepare estimates or project information

  • Communicate with you about your request

  • Improve our website and customer experience

  • Maintain business records

  • We do not sell your personal information.

SMS Communications

We may send text messages (SMS) to keep you updated on your project or provide service-related information. By providing your phone number, you consent to receive these SMS communications. Our SMS communications comply with A2P10DLC regulations to protect your privacy and ensure a secure messaging experience.

You may opt out of receiving SMS communications at any time by replying "STOP" to any text message from us. Please note that by opting out, you may miss important updates regarding your service.

Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third parties who help us operate our business, such as payment processors, scheduling services, and SMS service providers.

  • Legal Compliance: If required by law or in response to valid legal processes, we may disclose your information to regulatory authorities or law enforcement agencies.

No mobile information [PII / personally identifiable information such as phone number] will be shared with third parties/ affiliates for marketing/promotional purposes.

We do not sell or rent your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no security measure is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

  • Access and Update: You may access or update your personal information by contacting us directly.

  • Opt-Out: You may opt out of receiving SMS or email communications as outlined above.

  • Request Deletion: You may request the deletion of your personal information, subject to legal or regulatory requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

How we share information

We may share information with trusted service providers who help us operate our business, such as website hosting providers, form tools, email providers, scheduling tools, customer management systems, or other business support services.

We may also share information if required by law, to protect our rights, or to respond to a legal request.

Photos and project information

If you submit photos or project details through our website, we use that information to better understand your roofing needs. Submitting photos does not guarantee a diagnosis, estimate, or project scope. A roof assessment may still be needed.

Cookies and analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic and improve performance. You can adjust your browser settings to limit or block cookies.

How we protect your information

We take reasonable steps to protect the information submitted through our website. However, no website, email system, or online transmission is completely secure.

How long we keep information

We keep information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, and support our business operations.

Your choices

You may contact us to request that we update, correct, or delete personal information you have provided to us, subject to any legal or business record keeping requirements.

Contact us

Questions about this Privacy Policy can be sent to:

Rose & Timber Roofing
Portland, Oregon
info@roseandtimberroofing.com
971.471.4432